Privacy Policy
Last updated: 8 November 2026
H.E.A.T. — Habilitation Empowerment Accountability Therapy — runs this website. This page explains what happens to information you share through it. It is written to be read, not to cover us: if something here is unclear, please ask us.
The short version: this site collects nothing about you unless you fill in a form and send it. There are no tracking cookies, no advertising pixels, and no analytics.
Information you send us
Two forms on this site ask for information, and both are entirely optional.
The contact form asks for your name, email address, an optional phone number, what you need help with, and your message. We use those details to read your message and reply to you. Your message is emailed to the H.E.A.T. team — that is all it is for. It is never used for marketing, and it is not added to any mailing list.
The subscribe box in the footer asks only for an email address.
Updates are opt-in. We only email you updates if you ask us to, either by ticking the box on the contact form or by using the footer subscribe box. Ticking nothing means you hear from us once, in reply to your message, and no more. When you do opt in, we record the date and the exact wording you agreed to, so there is a record of what you consented to.
If you opt in from the contact form, only your name and email address are added to the list. Your message, phone number, and the topic you chose are not — agreeing to updates is not agreeing to have your enquiry stored on a mailing list.
You can unsubscribe at any time, and you do not need to give a reason. Ask us through the contact page and we will remove you.
We do not sell your information, share it with anyone for their own marketing, or use it to build a profile of you.
What the site collects automatically
Nothing that identifies you.
This is a static website. It sets no cookies, and stores nothing in your browser — no local storage, no session storage, no tracking identifiers. You will not see a cookie banner here because there is nothing to consent to.
There is no analytics on this site. We do not measure page views, sessions, or where visitors come from.
Like any website, the servers that deliver these pages keep standard access logs — including IP addresses — as part of operating and securing the service. The site is hosted on Microsoft Azure, and those logs are handled under Microsoft's privacy practices.
Video
Some pages include a video. Nothing is requested from YouTube until you press play. Until then you are looking at an image served from this site, not an embedded player.
When you do press play, the video loads from youtube-nocookie.com, which is
YouTube's reduced-tracking mode. At that point YouTube receives your IP address
and may set cookies under
Google's privacy policy. If you would
rather that did not happen, do not press play.
How long we keep it
We keep what you send us for as long as we need it to respond to you, or for as long as you want to receive updates from us.
You can ask us to delete your information at any time, and we will. Contact us on the number or form on our contact page.
Your choices
- Unsubscribe at any time. Every update email includes a way to stop receiving them, and you can also just ask us.
- Ask what we hold. Get in touch and we will tell you.
- Ask us to delete it. Get in touch and we will.
You do not need to give a reason for any of these.
Children
The H.E.A.T. for Youth and H.E.R. 4 Girls programs serve people aged 13 to 17, so we recognise that young people and their families may use this site. The forms are intended for adults — a parent, guardian, caseworker, or referring professional. We do not knowingly collect information from a child without a parent or guardian involved. If you believe we have, contact us and we will remove it.
Changes to this policy
If this policy changes, the revised version will be posted here with a new date at the top. If the change is significant — for example if we add analytics or start using a third-party mailing service — we will say so clearly rather than quietly updating the text.
Contact
Questions about this policy, or about information you have sent us, can go to us through our contact page.